Shooting Star Necklace 027
1. Where do you ship out the orders? How long does it take for me to receive my package?
COVID-19: Please expect possible delays with shipments. If it is a gift, please order at least 1 week ahead.
We ship all orders from our Vancouver Studio. It takes 1-2 business days for us to prepare them; 1 business day for our shipping partner to bring packages across the Canada-U.S. border; and 2-4 business days for USPS to deliver your packages.
Our shipping partner doesn't accept any packages on holidays and weekends. All orders placed during holidays and weekends will be shipped out on the next business day.
2. How do I redeem the $25 reward?
The minimum order value for redeeming this reward is $50.
3. Are your products hypoallergenic?
We use hypoallergenic materials such as Sterling Silver (nickel and lead free), 14k Gold, 18k Gold and 24k Gold. Please read the product description carefully before placing an order. If you have extremely sensitive skin, you might need to consider jewelry made with solid gold. You can visit our Material & Jewelry Care Guide for more information.
For more FAQs, please visit: here.
The invoice/packing slip comes with the package doesn't include any prices.
All orders will arrive in a box along with reusable self-sealing bags and a soft jewelry pouch. Our packagings are designed to be reusable.
Please Note: Your purchases will be packaged together in the same box. We don't use excessive packagings, so that we can lower the shipping rates for you. If you need your purchases to be packaged individually, please leave us a note when you place the order, or email us your requests; we will make it happen.
To leave a note, please go to the cart page and let us know how we can help before proceeding to the checkout page.
Shipping (Order processing time not included):
• Free worldwide shipping on orders over $70
• All orders will be processed within 3 business days.
• To U.S. Standard Shipping: $4.99
• To Canada Standard Shipping: $9.99 (Temporary high rate due to COVID-19)
• To Rest of the World Standard Shipping: $9.99 - $19.99
• U.S. Shipping: USPS First Class/Priority Mail Tracked - 2-6 Business Days
• Canada Shipping: Canada Post Tracked - 2-10 Business Days
• Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
• To learn more details, please visit Shipping Policy &