We ship all orders from Vancouver, Canada. It takes 1-2 business days for us to prepare them; 1 business day for our shipping partner to bring packages across the Canada-U.S. border; and 4-8 business days for USPS to deliver your package.

Our shipping partner doesn't accept any packages on holiday and weekends. All orders placed during holiday and weekends will be shipped out on the next business day.

Items from our Solid Silver Collection don't rust. Also, most of our new arrivals were electroplated with 14k gold, they are much more durable than regular platings. Please keep gold-plated jewelry away from hand sanitizer, perfume, dry shampoo and any chemicals may contain alcohol. Alcohol will damage the gold-platings. Please refer to the materials listed on the product page for more information. 

We use hypoallergenic materials such as Sterling Silver (nickel and lead free) and Gold. Please read the product description carefully before placing an order. If you have extremely sensitive skin, you might need to consider jewelry made with solid gold. You can visit ourMaterial & Jewelry Care Guidefor more information.

For the items on sample sale, there are minor imperfections on them but they are barely noticeable. Imperfections might include scratches, dents, or glue left on the surface, no broken items will be sold.

You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order if it’s possible to do so. Please email hi@abbottatelier.com to cancel an order or update your order information.

At Abbott Atelier, we take pride in using premium materials that embody both affordability and durability. Here are some care tips for our different materials:

Sterling Silver (Hypoallergenic):
925 sterling silver is safe on sensitive skin. As sterling silver is soft and prone to tarnishing, gently straighten the earring posts by hand and use a polishing cloth for cleaning.

Gold Plated:
Gold-plated jewelry features a thin layer of gold over a base metal. Avoid contact with water, chemicals, and substances like hand sanitizer or perfume for prolonged brilliance.

Gold plated over brass or alloy: Not Hypoallergenic.

Gold plated over sterling silver: Hypoallergenic.

Freshwater Pearls:
Each of our freshwater pearls is natural and unique, sourced from farmed oysters and mussels.

Gemstones:
Our jewelry may feature various gemstones, such as cubic zirconia, rhinestones, turquoise, howlite, amber, and opal. To protect their brilliance, avoid contact with chemicals and hard surfaces.

Other Materials:
In some of our designs, we may incorporate materials like enamel, eco-resin, or high-quality alloys to add artistic flair and unique charm. Materials will be listed on the product page. 

Remember, taking a little extra care will keep your cherished pieces looking radiant for years to come! If you have any questions, feel free to reach out to us. Happy accessorizing! ✨💎