Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
United States: $4.99
Free for orders over $70
We ship all the orders from our Vancouver Studio. It takes 1-2 business days for us to prepare them; 1 business day for our shipping partner to bring orders across the Canada-U.S. border; and 2-4 business days for USPS to deliver your packages. Above 95% of our orders were delivered within 5 business days to North American address.
Our shipping partner doesn't accept any packages on holidays and weekends. All orders placed during holidays and weekends will be shipped out the next business day.
Our regular packagings looks like this: Click Here. There will be alternative packagings when we run out of branded boxes or pouches.
We'll be offering premium jewelry boxes soon.
We sincerely apologize if this happens to you. Although we tried to inspect every product before they get shipped, there are still rare occasions (less than 0.5%) that the item you received does not meet your expectations. If you are not satisfied with the product quality, please send us an email or Instagram DM along with pictures of the damaged part and a description of the issue. We'll look into it and get back to you as soon as we can.
Unfortunately, we currently don't accept backorders.
We aren't able to make any changes if your order is already shipped out. If it's still processing, we are able to add the discount to your order. Please email us at firstname.lastname@example.org as soon as you can.
This happens when you left incorrect email address. Please send us an email with your order number. We'll update the correct information and resend you all emails that you've missed.
Please send us an email or Instagram DM as soon as you can. We are able to apply changes to your order before the package is shipped.
Yes, we love working with influencers! To learn more about our collaboration program, please click here.