Shipping policy

💌 For peace of mind, select insured shipping at checkout. When your shipment is not insured, you agree to waive any claim to refunds for lost or damaged goods.

❗ Please make sure all shipping information is correct and complete. We are not responsible for any losses, delays, returns or additional charges due to incorrect addresses. Contact hi@abbottatelier.com immediately if there's any mistake. 

SHIPPING OPTIONS

• Free Standard Shipping is offered for all orders over $50 USD.
  
• We ship worldwide from Vancouver, Canada. 
• We've partnered with Chit Chats, a reliable Canadian shipping solution that collaborates with trusted local carriers (Canada Post, USPS, and Asendia) to deliver your orders.

APPROXIMATE DELIVERY TIME

• A confirmation email and tracking number (if applicable) will be sent to your email. 
• All orders will be processed within 2 business days. The approximate delivery times didn't include processing times.
• The actual delivery time depends on the local courier. All estimated delivery times are not guaranteed and may include exceptions.
• Orders won't be processed and shipped on weekends and statutory holidays in Vancouver, Canada. Find out those dates: here.
• You won't be able to track your packages on the Shop App, please use the tracking link from the shipping confirmation email.

TAXES AND DUTIES

• We currently do not collect sales tax, tariffs and duties at checkout for orders outside of Canada.
• However, all tariffs, customs taxes and import duties depend on the policy of the local government and are the responsibility of the customer.
• For Canada: we collect GST and PST. 
• For U.S.: no tariffs and duties for U.S. residents. 

TRACKING

• We will send you a shipping confirmation email once your order is on its way. 
• Please ensure that you entered the correct email address upon checkout, otherwise, you may not receive the order and shipping confirmation email.
• To our Canadian customers: If you selected Untracked shipping at checkout, your order was sent via Canada Post Lettermail. This method is similar to how letters and postcards are delivered, so there won’t be a tracking number available. Be sure to check the mailbox or if a pickup note is left for you. 
• If you have problems tracking your order or have any inquiries about your tracking status, please contact us at hi@abbottatelier.com.

RECEIVING YOUR ORDERS

1. Need help with delivery?
If you run into any issues with your delivery, we recommend contacting your local post office directly. They’re in control of the delivery process and can assist with finding your package or even redirecting it to a different address or recipient.

2. What if your package goes missing?
In the rare event your package goes missing, please contact your local post office immediately. It’s usually more effective to call or visit in person and speak with a representative directly rather than emailing them, as they can provide immediate assistance.

Your local post office can check the GPS coordinates from when your package was marked as delivered. This can help determine if it was delivered to the wrong spot/mailbox, held at the post office, left in the delivery truck, or picked up by someone else at the same address.

The sooner you reach out to the post office, the better the chances of retrieving the package before it becomes more difficult to track down. Please don’t wait until the next day to contact them, as time can make a big difference. If you purchased insurance for your package, please get in touch with us to initiate an insurance claim on your behalf.

3. What happens if your package is returned to us?

If a delivery attempt fails due to an incomplete or incorrect address (e.g., insufficient address, no such number), an unrecognized recipient (addressee unknown), or lack of access to the location, the package will be sent to the shipping company's return warehouse (marked as Return to Sender).

A Few Important Notes:

• The tracking page may show the package as delivered to the return warehouse, but this does not mean we have received it.
  
• Returned packages are either disposed of by the shipping company or require additional payment to be sent back to us, covering brokerage, labor, and shipping costs.
  
• Return shipments are processed with low priority, meaning it can take another 1-2 months for us to receive the returned package from the return warehouse.
• Due to this long return journey, we may not have received the package by the time you contact us.

Key Policies:

• If an order is returned to sender, a fee of up to $16 USD will incur. 
• If you prefer a refund, a $15 USD restocking fee will apply to cover shipping, brokerage, labor, transaction, and packaging costs.
• Packages valued under $15 USD will be disposed of by the shipping company.
• If your package is being sent back, please contact us for a solution—we handle these cases individually.

We understand how frustrating this can be and want to help avoid any inconvenience. If you notice your package is being returned, we strongly recommend contacting your local post office immediately to request a redirection back to you before the return process is completed. This may help you avoid additional fees and receive your order sooner.