1. Where are you located? How long does it take for me to receive my package?
We ship all orders from Vancouver, Canada. It takes 1-2 business days for us to prepare them; 1 business day for our shipping partner to bring packages across the Canada-U.S. border; and 4-10 business days for USPS to deliver your package.
Our shipping partner doesn't accept any packages on holiday and weekends. All orders placed during holiday and weekends will be shipped out on the next business day.
2. Will your jewelry turn me green?
Items from our Premium Collection are tarnish-free. Also, most of our new arrivals were electroplated with 14k gold, they are more durable than regular platings. Please refer to the materials listed on the product page for more information.
3. Are your products hypoallergenic?
We use hypoallergenic materials such as Sterling Silver (nickel and lead free) and Gold. Please read the product description carefully before placing an order. If you have extremely sensitive skin, you might need to consider jewelry made with solid gold. You can visit our Material & Jewelry Care Guide for more information.
4. What's the difference between Regular and Sample Sale items?
For the items on sample sale, there are minor imperfections on them but they are barely noticeable. Imperfections might include scratches, dents, or glue left on the surface, no broken items will be sold.
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The invoice/packing slip comes with your order doesn't have any prices.
All orders will arrive in a (1) cardboard mailer box or thick envelope. Jewelry will be packaged in reusable self-sealing bags/glassine bags and soft jewelry pouches. Our packagings are designed to be reusable. We post packing videos on our Instagram and TikTok, feel free to check them out :)
Gift & Jewelry Boxes:
We provide holiday gift wrapping services during the holiday season: Click Here
Please Note: Your purchases will be packaged together in the same box. We don't use excessive packagings, so that we could lower the shipping rates for you. If you need your purchases to be packaged individually, please leave us a note when you place the order, or email us your requests; we will make it happen.
To leave a note, please go to the cart page and let us know how we can help before proceeding to the checkout page.
Shipping (Order processing time not included):
• Free U.S./Canada shipping on orders over $50
• All orders will be processed within 2 business days.
• USPS Shipping: $4.99 (4-10 Business Days)
• Canada Post Shipping: $9.99 (4-10 Business Days)
• To Rest of the World Standard Shipping: $9.99 - $19.99, for shipments traveling across continents, shipping may take more than 1 month.
• Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. We will be unable to cancel your order once you received a tracking number.
• To learn more details, please visit Shipping Policy &