Refund policy

Order Cancellation:

Once an order has been shipped or more than 3 hours have passed since placing it, cancellations are not possible as our team processes orders immediately. If you need to cancel an order, please contact us at hi@abbottatelier.com as soon as possible.

Lost or Missing Packages:

For peace of mind, we recommend selecting insured shipping at checkout. If you choose not to insure your shipment, you waive any claim for refunds on lost or damaged goods. 

Unsuccessful Delivery:

Please ensure that you enter the correct shipping address, as we are not responsible for any losses, delays, returns or additional charges due to incorrect addresses. If your package is returned to us, please contact us for a solution as we handle these cases individually.

• If an order is returned to sender, a fee of up to $20 USD will incur. 
• If you prefer a refund, a $15 USD restocking fee will apply to cover shipping, brokerage, labor, transaction, and packaging costs.

• Packages valued under $15 USD will be disposed of by the shipping company.

Returns:

To initiate a return, please email us at hi@abbottatelier.com with a list of items you wish to return within 30 calendar days from the order date. We will process your refund within 2 business days of receiving the returned package. If you're unsatisfied with your order, please reach out, we’re happy to help make things right!

Prepaid Return Shipping Label:

For orders originally shipped with a tracked service to Canada or the U.S., we can provide a prepaid return shipping label upon request. The cost of the return label will be deducted from your refund and typically ranges from $10 to $20, depending on your location. A quote will be provided upon request.

Refunds:

Please allow up to 2 weeks for your bank to process the refund. Refunds are given for returned goods, canceled orders, approved insurance claims, and damaged products. You will receive a confirmation email once your refund has been processed. 

Damaged or Defective Items:

Minor variations in plating color, size, shape, stone placement, or finishing between production batches are normal and are not considered defects.

Sterling silver earring posts are naturally soft and may arrive slightly bent or shift with wear. Slight bending that does not affect wearability is not considered damage.

Damage caused by wear, pulling, repeated bending, improper storage, moisture, or chemical exposure is not considered a manufacturing defect.

Final Sale Items:

Sample Sale and Oopsie items are final sale and cannot be returned or exchanged. Minor imperfections on these items are expected and are not considered defects.

Shipping & Fees:

• Shipping costs are non-refundable.
  
• All tariffs, local VAT, import fees, customs taxes, import duties, and carrier or customs processing fees are determined by the destination country and/or local carrier. These charges are separate from the amount paid to us at checkout and are the responsibility of the customer. We are unable to control, cover, or refund these fees for either outbound or returned shipments.