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1. Where are you located? How long does it take for me to receive my package?
We ship all orders from Vancouver, Canada. It takes 1-3 business days for us to prepare them; 1 business day for our shipping partner to bring packages across the Canada-U.S. border; and 2-4 business days for USPS to deliver your package.
Our shipping partner doesn't accept any packages on holiday and weekends. All orders placed during holiday and weekends will be shipped out on the next business day.
2. Will your jewelry turn me green?
Items from our Premium Collection are tarnish-free. Also, most of our new arrivals were electroplated with 14k gold, it lasts longer than regular platings. Please refer to the materials listed on the product page for more information.
3. Are your products hypoallergenic?
We use hypoallergenic materials such as Sterling Silver (nickel and lead free), 14k Gold, 18k Gold and 24k Gold. Please read the product description carefully before placing an order. If you have extremely sensitive skin, you might need to consider jewelry made with solid gold. You can visit our Material & Jewelry Care Guide for more information.
4. What's the differerence between Regular and Sample Sale items?
For the items on sample sale, there are minor imperfections on them but they are barely noticeable. Imperfections might include scratches, dents, or glue left on the surface, no broken items will be sold.
For more FAQs, please visit: here.
The invoice/packing slip comes with the package doesn't include any prices.
All orders will arrive in a (1) cardboard mailer box or thick envelope along with reusable self-sealing bags and a soft jewelry pouch. Our packagings are designed to be reusable.
We provide holiday gift wrapping services during the holiday season: Click Here
Please Note: Your purchases will be packaged together in the same box. We don't use excessive packagings, so that we could lower the shipping rates for you. If you need your purchases to be packaged individually, please leave us a note when you place the order, or email us your requests; we will make it happen.
To leave a note, please go to the cart page and let us know how we can help before proceeding to the checkout page.
Shipping (Order processing time not included):
• Free U.S. shipping on orders over $50
• All orders will be processed within 3 business days.
• To U.S. Standard Shipping: $4.99 (4-10 Business Days)
• To Canada Standard Shipping: $9.99 (4-10 Business Days)
• To Rest of the World Standard Shipping: $9.99 - $19.99
• Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
• To learn more details, please visit Shipping Policy &